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(More customer reviews)Amazon customer Service,I am reaffirming what I told you in an earlier complaint call. I have the recored the 10:35am September 27, 2010 phone conversation between myself and Travis and a recorded a copy of the 5:15pm September 29, 2010 message left by the same person. In it, you will hear Travis state that he WILL NOT do ANYTHING to help us until I withdraw the complaint that I was forced into filing! In the September 27 conversation, you will hear the same person giving reasons why he NEVER returned any of my calls from the prior week! The September 27, 2010 conversation was the first time that Travis and I ever spoke and you can clearly here the laim excuse he gives for not calling prior! You can also clearly hear him try to give us the impression that he is going to help my son and I.
During this call, Travis instructed me to check my email to answer a proir email sent by one of his subordinates. I did this after I got off the pgone with him on Monday moring...which he is now trying to show as proof that he is trying to help.
The truth of the matter is that Travis and I never spoke before this and never spoke again! You can clearly hear him admit that we had never spoke proir and phone records will show that we never spoke since! Travis's only concern on the 27th, was whether or not we still had the packing material...not my son's safety! You can hear me make it very clear to him that I wanted to exchange the defective bench for one that was safe and that I was willing to pay up to $200 more for the replacement. You can hear me ask him if he would be willing to pick up the defective bench and do an exchange, with me paying the difference. When I asked him this, he did not give me an answer but instead asked if we still had the packaging?! I told him that I didn't know because it was a gift for my son and I had to call and ask him. Travis said he wanted the packaging so he could resell the bench! you can then hear me ask Travis to send me some suggestions for a safe replacement, meanwhile I would call my son that evening about the packaging. I told Travis that I would call him tomorrow, after speaking to my son. You will get the distint impresseion that he planned help us as I did!
The next morning I callled Travis, but he didn't answer his phone. You will then hear the message that I left for him. I simply stated that I spoke to my son and he no longer had the packaging, receipt or the manifest. Travis never called me back! I called and again several times but not only was Travis not answering his phone, but no one was answering the main number now either! That evening I called Amazon customer Service and told them what was going on...EVERYTHING! The young lady suggested that I file an A-Z Claim and that she agreed that something was wrong!
I never did hear anything from Travis or anyone else until Wednesday evening the business day had concluded. Travis had caled my cellular to let me know that he was now aware of my filed claim! You can hear Travis clearly state, that he had no intention of doing anything for me until I withdrew the claim! I was shocked and also thought it was also funny, since he NEVER promised to do anything for me in the first place! I did not respond to this call but instead paced a call to Amazon Customer Service! I spoke with a gentleman who told me that this is not the way claims are to be handled. He told me that the seller should know better and NOT to withdraw the claim. He told me that he would note the account and I told him that I had this on tape if Amazon wanted to hear it!
On the following Friday evening, I sent Travis several emails. I wanted to know why he was treating us like this, lying to us and refusing to return my phone call on Tuesday! He then had the nerve to send me a copy of my Monday email that HE asked me to repond to after our only conversation on Monday morning!? I couldn't believe it, but now understood why he returned my call on Monday! He wanted me to respond to the email, so he could try to demonstrate to Amazon, that he had been hellping me all along! Of all of the Dispicable, Slimy tricks!? I immediately called Amazon to let them know what he was up to as well as sending Travis an email that proved that he was doing anything at all to help us?! Naturally, he never responded!
This person should not be allowed to sell on Amazon Marketplace and it makes me curious as to whether this has happened to anyone else in the past! Meanwhile, I have made copies of all audio correspondence between myself and this slime bag! Please furnish me with an address to send it to as regular customer service could not furnish me with one!
Respectfully.
Mr. Joseph A Cristofalo
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