Ironman 1850 Elliptical Trainer Review

Ironman 1850 Elliptical Trainer
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I bought this elliptical on sale for $550 of amazon.com with free shipping! Walmart had discontinued it so I'm thinking amazon wanted to match their price at the time. After Walmart sold out, the sale went away on Amazon's site, but you can find other place for it discounted as low as $600-$700 if you google it and click "shopping" for the results. At this price, I still believe its a steal.
I opted for this because most ellipticals in my price range say they have a max of 225lbs or 250lbs. I have read and experienced many ellipticals at this range that become wobbly because even though they support this weight, overtime I do not believe they are made for someone like me at 215 lbs. So I wanted to buy one that supported 300 lbs and they were all out of my price range, until I found this one that is.
It is about 200 lbs and they dropped it off my door, so make sure you have a hand card to wheel it into the room where you plan to keep (and assemble it). Assembly is very tedious as with all ellipticals, but for the first half hour of install, you will need another person to help you balance the main wheel while you install the feet on the bottom of it. Taking a step back - the machine comes with a bunch of parts wrapped in plastic. I took out each and every part and grouped them together with the Left and Right piece (the machine is obviously very symmetrical).
I then took the large packet of screws, allen screws, nuts and washers of all shapes and sizes and labeled them while they were still in the package with a sharpee. The instructions use #s to reference the pieces, so after labeling the large packet of bolts, etc - I knew exactly what step #7 was asking for when it said "apply arm with washer #135 and allen screw #118". This sounds like a pain, but it shaved off at least an hour in my opinion. there are many allen screw that are just a 1/4 inch longer than another set, and if you confuse them, you will pay for it later because you will need that 1/4 allen screw you used way in the beginning. So pay attention, label your screws, and lay everything out in a circle around you and the base.
NOW: assembly solo was fine after the two person help with the base. When finished I started using the machine. Very quiet, nice. However, once I start picking up momentum with my weight, it starts making a banging noise that is a bit loud. It doesnt do this for my wife when she uses, and I believe there is an issue with the elliptical. I have been calling IronMan for TWO WEEKS and EMAILING THEM!!!! They have NOT RETURNED MY CALLS. I can live with the banging noise, and I believe this may be due to a bit of a dent in the box on shipping - I am not sure. The dent wasnt that bad, so I still accepted the package. For the money, the elliptical is great even with the loud sound on each rotation at high speed and high weight, but no wobbles, just smoothness. If I can get the noise gone, I feel like this was the perfect steal.
I am taking two stars away for the lack of phone calls returned or any support from IronMan. That is just poor represenation of the company. Its a shame because I believe the elliptical is beautifully engineered and that perhaps it was dropped in transit - so not the manufacture's fault. Its just their support is a voicemail service that says it is not business hours (even when it is) and to leave a voicemail. TERRIBLE.
IRONMAN, please get some competent people in your office for customer support - this item supposedly has a lifetime warranty but if I cant get a return call from IRONMAN support, I guess its not worth anything.

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What began over 31 years ago is now the world\'s most recognized endurance event and the global benchmark for testing one\'s personal limits – SWIM 2.4 miles, BIKE 112 miles, RUN 26.2 miles (totaling 140.6 miles)\'then brag for the rest of your life.By any measure, the IRONMAN presents the ultimate test of body, mind and spirit for professional and amateur athletes.It centers on the dedication, courage and perseverance exhibited by athletes who demonstrate the IRONMAN mantra that \'ANYTHING IS POSSIBLE."The patented front-drive design maximizes your use of space with a small footprint while providing a movement that is effective and biomechanically correct.And with an industrial strength belt-drive system, friction-free magnetic resistance and dual aluminum wheel track system, the 1850 Elliptical delivers a smooth, quiet and effective workout.The large easy-to-read blue and yellow backlit LCD screen displays everything from speed and distance to calories and heart rate.And the 12 pre-set programs with 16 levels of resistance are sure to challenge users of all fitness levels.

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