Verso by Kettler TX3 Folding Treadmill Review

Average Reviews:

(More customer reviews)My husband and I are members of an expensive New York gym and we love to run a few times a week. On the weekends, we love the flexibility to run at home or not run outside in the cold. We own this treadmill for over a month now and chose this model because of the low deck height (5.75") and it's perfect for our basement with low ceiling. The no-shipping-cost from Amazon was great and it was delivered in less than 2 weeks.
At least three people were needed to move and lift the deck off the box. The incline automatically popped open when we lifted it and we couldn't figure out how to lower it. The motor cover also cracked during lifting and ripped from the screw hole. We laid the treadmill sideway in the middle of the living room until we could figure out what to do with it. The instruction manual is poor and without a number to call customer service. Amazon CS was great and gave us a Kettler's phone number.
Kettler customer service then told me that it would cost $69 to replace the motor cover and laying the treadmill sideway could damage the motor or the unit. Well, why didn't they say so in the instruction? There should be a big bold print of UNIT MUST BE UPRIGHT. Kettler CS was very professional and helpful. Did I mention that the instruction manual is poor? The text is barely readable and the drawings of the parts are smaller than a dime size. Some parts are also labeled incorrectly on the manual. I had to guess which wire to connect together and since I am used to assembling IKEA furnitures, I was able to figure out this assembly in an hour.
When the treadmill is fully assembled and running, it was making a squeaking sound. The right end cap was too close to the belt and it was literally scraping against the belt. This is clearly a design flaw but customer service said I must have damaged it by laying it sideways and offer to send me a free replacement. Upon looking at it closely, it is a design flaw and not from our mishandling. This treadmill is more headache than fun and I was tempted to just return it. I was able to fix the broken motor cover with crazy glue and some washers for the screws. I "fixed" the end cap by putting more washers under the screws to lift the plastic from touching the belt.
The problem is not entire resolved yet. The treadmill now squeaks elsewhere. It turns out that our floor is not perfectly level. One corner is 1/8" higher. The squeak was so annoying that we had to put some lubricant to deck wheels. It still squeaks quietly when running on flat surface. When on an incline, there are no squeaks.
All in all, given the price of this treadmill I will probably buy a different model next time around. I really want to like this treadmill and did not want to go through the hassle of returning and possibly getting another one with the same problem. What we like about this unit is that it does run very smoothly. It is comparable or better than the treadmills at our gym.
Pro:
Low deck height
Smooth running belt
Excellent customer service
Cons:
Poor instruction manual
Must be placed on very level surface
Heartrate monitor is 50% accurate


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The NEW VERSO by Kettler TX3 Treadmill offers only the best features anyone could want in a treadmill. With state of the art features such as Heart Rate Control, you will find that the TX3 offers sophisticated electronic programming, while at the same time, keeping operation as simple as a touch of a single button. With the TX3, you can rest assured that you will be getting a truly beneficial workout without wasting time or effort.

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